Covid Patient Appointment Update

Our plan is to phone and speak to most patients the day before your appointment with us, to assess your covid-19 status and give you a heads up of what to expect when you arrive.

If you are feeling unwell for any reason please do not come into the practice, or if you suspect you have covid-19 please stay at home and follow the NHS guidance. If you have a seasonal cold please consider postponing your appointment during this time. Please ring our reception team if you are worried about anything or for advice.

Please only attend the practice if you have an appointment with us.

Please make sure you have added Dentist 01392 273472 to your mobile phone contacts list.

Please arrive at the practice no more than 5 minutes before your appointment time.

Please remember to bring any paperwork etc you’ve been asked to return.

YOU MUST WEAR A FACE COVERING.

Please DO NOT come into the practice, without being invited in.

Please can we ask you to limit the belongings you bring inside the practice. Consider if you could perhaps leave them at home or in the car. We have storage boxes to store your belongings in behind the reception area, but our space is limited.

We are trying to limit the amount of patient contact in the practice so please can we ask that you attend your appointment alone unless you are a child. We have limited social distanced space within our waiting rooms and so, if you need chaperone assistance perhaps it would be possible for them to wait in their car until your treatment is finished and we will call them to collect you?

Try to arrive cool and calm, don’t run or rush to the appointment as your body temperature could be raised.

The toilet is for urgent use only as this has to be cleaned after each use. You will be unable to clean your teeth in the bathroom.

If all is OK you will be invited into the practice and asked to sanitise your hands.

The treatment plan will begin.

You will be escorted from the surgery, wearing your face covering.

Any further treatment will be planned carefully and payment will be taken. We may phone you to book other appointments if several are needed, as we need to limit your time spent at reception.

Unfortunately, at this time can we ask that you don’t have long conversations with the receptionist again to reduce the risk of patient crossover as much as possible.

You will be reunited with your belongings and the door will be opened by one of the team for your exit from the practice.

During these difficult times our team are trying their very best to continue to look after you and keep you safe. Please may we ask that you consider this during very busy waiting times on the phone lines. Rest assured that they will answer your call as soon as they possibly can. If you cannot get through on the phone lines please email us on info@irishandking.co.uk We will respond to you as soon as we can.

Thank you for helping us to help you, as all our safety is of paramount importance.

See you soon
Phil, Aidan, Lucy and all the team at Irish and King